Last updated: September 30, 2026
ZeroTow Alerts is the text-message program of ZeroTow, LLC, an on-demand towing platform serving South Florida. It is optional. If you choose to join, you receive recurring automated text messages from ZeroTow about your own account activity. This is a transactional program: ZeroTow does not send marketing or promotional text messages.
Giving us your mobile number does not enrol you. You can hold a ZeroTow account, request a tow, have your vehicle towed and pay for it without ever joining ZeroTow Alerts; you will receive notifications in the app and by email instead.
Customers receive: account verification codes, confirmation that a driver accepted the tow, driver on-the-way and arrival notices, vehicle-delivered notices, payment receipts, claim status updates, and account-security alerts. Independent tow operators who signed up as ZeroTow drivers additionally receive job offers and updates about jobs they accepted. Every message is triggered by the recipient's own account activity.
You opt in yourself, on ZeroTow's own sign-up screens, by ticking the box marked Text me tow updates and alerts. The box is never pre-ticked, and leaving it alone does not stop you signing in or booking a tow. We record the date, time and mobile number at the moment you tick it, and send you one message confirming the subscription. The full consent wording, and a replica of both sign-up screens, are published at zerotow.com/sms-opt-in.html. Consent to receive text messages is not a condition of any purchase, of creating an account, or of requesting or receiving a tow.
The one-time code we text you when you sign in is not part of this program. It is sent once, only because you entered your own number and asked for it, and it is sent whether or not you tick the box.
Message frequency varies with your account activity. An active tow typically generates four to ten messages. If you have no active tow, you will normally receive no messages other than a verification code when you sign in.
Message and data rates may apply. ZeroTow does not charge you for text messages; your mobile carrier's standard rates apply.
Reply STOP to any ZeroTow message to cancel. You will receive one final message confirming that you have been unsubscribed, and no further messages will be sent to that number. You can also switch texts off in the ZeroTow app under Settings, using the single Text messages switch above the per-category ones. You can rejoin at any time by replying START or by turning that switch back on. Opting out does not close your account and does not affect any tow you have booked, but dispatch notices will then reach you in the app and by email only.
Reply HELP to any ZeroTow message for assistance, or contact us at info@zerotow.com or (844) 937-6869.
Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, Cricket, Virgin Mobile and most other US carriers. Carriers are not liable for delayed or undelivered messages.
See our Privacy Policy for how we handle your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are never shared with any third party. Information is shared with subcontractors in support services, such as our messaging provider, only to deliver the Service.
Full SMS and TCPA consent terms appear in Section 4 below.
By accessing or using the ZeroTow mobile application and website ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. ZeroTow, LLC ("ZeroTow," "we," "us") reserves the right to modify these Terms at any time.
ZeroTow is an on-demand towing platform that connects customers who need towing services with independent, verified tow truck operators ("Drivers"). ZeroTow is a technology platform and does not itself provide towing services. All towing services are provided by independent Drivers.
What ZeroTow is, for regulatory purposes. ZeroTow, LLC arranges for the transport of vehicles by licensed, insured third-party operators. ZeroTow does not own tow trucks, does not employ drivers, does not hold itself out as a motor carrier, and does not itself transport any vehicle. The operator dispatched to your vehicle is the carrier of record for that movement and is solely responsible for its performance, for compliance with applicable transport and towing regulations, and for maintaining the insurance required of a carrier.
Where the Service is available. ZeroTow currently accepts pickups only in Miami-Dade County and Broward County, Florida. This limit is temporary and applies to the pickup location only — the drop-off may be anywhere, and the person requesting a tow may be located anywhere. We are expanding to further areas; the counties in which we operate at any time are those shown in the app when you request a tow, and they govern. Nothing in these Terms obliges ZeroTow to provide service in any particular area, at any particular time, or at all.
You must be at least 18 years old to use the Service. By using ZeroTow, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.
The SMS opt-in workflow, including the consent wording displayed on the sign-up screens, is documented at zerotow.com/sms-opt-in.html.
Account. To use ZeroTow, you must create an account using your mobile phone number. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account. You agree to provide accurate and complete information and to update it as needed.
Account Security & Credentials. You are solely responsible for safeguarding your password, one-time verification codes, two-factor authentication codes, recovery codes, and any other credentials used to access your account, and for all activity conducted through it. You agree: (a) not to share credentials with, or permit account access by, any person not individually authorized within your organization — each user must have their own login; (b) to use a password unique to ZeroTow and not reused from any other service; (c) to enable two-factor authentication where offered — ZeroTow strongly recommends this for all Fleet owner, Fleet administrator, and dispatcher accounts, which can modify billing, driver rosters, and customer records; and (d) to notify ZeroTow immediately at info@zerotow.com upon discovering any suspected unauthorized access, lost device, or compromised credential. Until you notify us and we have had a reasonable opportunity to act, activity performed using valid credentials is deemed authorized by you. To the maximum extent permitted by law, ZeroTow is not liable for loss, damage, unauthorized charges, or disclosure of information arising from unauthorized access to your account where that access results from your failure to safeguard credentials, your sharing of credentials, or your election not to enable available security features such as two-factor authentication. Nothing in this paragraph limits any liability that cannot be limited under applicable law, or liability arising from ZeroTow's own gross negligence or willful misconduct. ZeroTow may suspend an account, terminate active sessions, or require a credential reset at any time if we reasonably believe an account has been compromised.
Consent to Electronic Records (E-SIGN / UETA). By creating an account, you affirmatively consent under the federal Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001 et seq.) and the Uniform Electronic Transactions Act (where adopted) to: (a) receive these Terms, the Privacy Policy, the Driver Agreement (if applicable), receipts, claim notices, and all other communications about the Service in electronic form; (b) execute these Terms, per-job acceptances, customer signatures, and any other agreements by tap, click, in-app signature capture, or other electronic means; and (c) the use of electronic records to document and enforce all such agreements. You may withdraw this consent by closing your account at info@zerotow.com; withdrawal does not affect the validity of any communication or signature already exchanged.
SMS / Text-Message Consent (TCPA). If you tick the box marked Text me tow updates and alerts on a ZeroTow sign-up screen, you expressly consent to receive recurring SMS text messages from ZeroTow related to the Service, including but not limited to: tow status updates, driver dispatch notices, payment receipts, claim status notices, account-security alerts, and platform announcements. Message frequency varies and may exceed ten (10) messages per active tow. Message and data rates may apply. Consent to receive text messages of any kind — marketing or transactional — is not a condition of creating an account, of requesting or receiving a tow, or of any purchase. Providing your mobile number does not by itself enrol you. A single verification code sent when you ask to sign in is not part of this program. Reply STOP to any ZeroTow message to opt out of further non-essential messages; you will receive one final confirmation message and nothing after it. Reply HELP for support, or contact info@zerotow.com or (844) 937-6869. Opting out of SMS will not affect your ability to use the Service through the app, but may delay or prevent dispatch notifications. Carriers are not liable for delayed or undelivered messages. The complete SMS program terms are set out in the SMS Terms & Conditions at the top of this page.
Recording Notice. By using the Service, you consent to the recording, storage, and use of in-app chat messages, call metadata (not call audio unless separately disclosed), pre-hook and post-drop inspection photos, customer signatures, and GPS location data, for purposes including dispatch matching, customer-facing tracking, safety, quality assurance, dispute resolution, audit trails, and compliance with insurance and regulatory requirements. In jurisdictions that require two-party consent for the recording of communications (including California, Florida, Illinois, Pennsylvania, and Washington), use of in-app chat and the act of entering a tow constitutes your consent for all parties to the communication.
Biometric Notice. Pre-hook and post-drop inspection photos may incidentally capture facial features of the customer or operator. ZeroTow does not knowingly perform facial recognition, facial template extraction, or biometric identifier creation on inspection photos. If we ever do so, we will obtain separate written consent and comply with applicable biometric-information privacy laws (including, where applicable, the Illinois Biometric Information Privacy Act, the Texas Capture or Use of Biometric Identifier Act, and the Washington Biometric Privacy Act).
Requesting a Tow: When you request a tow, you will receive a price estimate based on the pickup and drop-off locations, vehicle type, and urgency. The estimate is provided before confirmation and represents the expected total cost.
Pricing:
Mileage bands are marginal: each band's rate applies only to the miles falling within that band, in the manner of tax brackets. A longer tow is therefore never cheaper in total than a shorter one. Per-mile rates and the hook fee are set by ZeroTow and may change; the rates in effect are those displayed in your estimate at the time you confirm, and that estimate governs.
Payment: Payment is due upon completion of the tow. You agree to pay the total amount shown on your receipt. All payments are processed through Stripe.
The quoted price is the price. The total shown to you before you confirm is the total you pay. ZeroTow does not add winch-out fees, after-hours or weekend fees, wait-time fees, dolly fees, fuel surcharges, storage fees, or any other charge that was not in the estimate you approved. The only amounts that may differ from that estimate are: (a) applicable sales tax, itemised at checkout; (b) a tip you choose to add after delivery; and (c) the cancellation fee set out below.
If a job cannot be completed as quoted — for example the vehicle is not at the location given, is not in the condition described, or needs equipment beyond what was dispatched — the operator will stop and you will be shown a revised quote to accept or decline before any further work is done. You are never charged more than a figure you have approved. Declining a revised quote is treated as a cancellation under the schedule below.
Payment Authorization & Pre-Authorization Hold: When you confirm a tow, you authorize ZeroTow to place a temporary hold on your payment method for the quoted total, and for that amount only. Funds are captured when the vehicle is delivered. A pre-authorization may temporarily reduce your available balance even though no money has been taken.
On-Demand Cancellation: You may cancel a tow request at no charge until a driver accepts it. Once a driver has accepted your request, cancelling forfeits the hook fee (currently $49.00), which is charged to your payment method; the rest of your pre-authorization hold is released. No other cancellation fee applies. Once your vehicle has been loaded onto the truck, the tow can no longer be cancelled in the app; contact info@zerotow.com. If the driver cancels, you are not charged.
Scheduled-Tow Cancellation: Cancelling a tow scheduled in advance is free if no driver has yet reserved your booking, or if you cancel at least two (2) hours before the scheduled pickup time. If you cancel less than two (2) hours before pickup and a driver has already reserved your booking, the hook fee (currently $49.00) is charged. No other cancellation or no-show fee applies. If your driver cancels, your booking stays active and is offered to other drivers, and you may cancel it at no charge.
Prohibited Cargo and Hazardous Materials: By requesting a tow, you affirm that the vehicle does not contain and will not contain at the time of pickup: (a) hazardous materials as defined in 49 C.F.R. § 172.504 (including but not limited to gasoline cans, propane tanks, oxygen cylinders, fireworks, or commercial-quantity flammables or explosives); (b) live animals or livestock; (c) firearms or ammunition unless lawfully stored, unloaded, locked, and disclosed to the operator in advance; (d) perishable cargo exceeding a single grocery load; (e) commercial cargo or freight not declared to the operator; (f) human remains; or (g) any item the transport of which would violate federal, state, or local law. Operators have unconditional authority to refuse service if prohibited cargo is discovered or suspected; in such cases, the full estimated charge applies and no refund is owed.
Vehicle Eligibility: You affirm that the vehicle does not exceed the rated capacity of the dispatched equipment (operators may refuse loads beyond their truck's rated capacity at no penalty to ZeroTow), is not stolen, and is not the subject of any active lien-enforcement or repossession action of which you are aware.
Minor Passengers: Account holders must be at least 18 years of age. Where lawful and at the operator's sole discretion, minors may ride in the cab of the tow truck only when accompanied by the account holder or a parent/legal guardian and properly restrained. Some states prohibit minors riding in tow cabs entirely; operators may refuse to transport minors in any cab and direct customers to alternative transportation. ZeroTow does not provide and does not pay for alternative transportation.
Abandoned-Vehicle / Customer-Unreachable Policy: If you become unreachable after dispatch or during transport — including after the vehicle has been delivered to a designated drop-off location where no one is available to receive it — the operator may, in compliance with applicable state law, deliver the vehicle to a licensed tow yard for storage. Any storage fees in that situation are charged by the storage yard, not by ZeroTow, and ZeroTow receives no part of them. Such fees and any subsequent lien-enforcement procedures are governed by the laws of the state where the vehicle is stored and are the customer's sole financial responsibility. ZeroTow is not a party to any storage or lien-enforcement proceeding and is not liable for storage fees, late fees, or recovery costs.
This Section applies where a repair shop, dealership, body shop, or other business ("Shop") holds a ZeroTow account and tows are billed to that account rather than to a card. Where this Section conflicts with Section 5, this Section governs for Shop-billed tows; in every other respect these Terms apply to Shops in full.
Authority to move the vehicle. The Shop represents and warrants that, for every tow it requests, it is authorized by the vehicle's registered owner or lawful custodian to have that vehicle transported to the stated destination, and that it has informed that person their vehicle is being moved. ZeroTow relies on that representation and does not independently verify ownership. The Shop is solely responsible for obtaining and evidencing that authority.
Who may order. Only individuals a Shop administrator has added to the account may request tows. The Shop is responsible for every tow requested through its account, including the purchase-order reference recorded against it, and for removing users who leave its employment. A Shop administrator may set a per-job spending limit for any user; that limit is enforced by the platform but is an internal control of the Shop's, not a limit on the Shop's liability to ZeroTow.
Billing and payment terms. Shop-billed tows are charged to the Shop's account at the time the tow is confirmed, not at delivery, and appear on a monthly statement. Payment terms are net thirty (30) days from the statement date unless otherwise agreed in writing. ZeroTow may set, reduce, or withdraw a credit limit at any time in its sole discretion. An account that exceeds its credit limit or becomes past due may be placed on hold, and no further tows may be requested until the balance is settled.
Late payment. Amounts not paid when due bear interest at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by Florida law, from the due date until paid. The Shop agrees to pay all reasonable costs of collection, including attorneys' fees, incurred by ZeroTow in recovering a past-due balance.
Disputed charges. A Shop must notify ZeroTow in writing of any disputed item on a statement within fifteen (15) days of the statement date, identifying the tow and the basis of the dispute. Items not disputed within that period are deemed accepted and final. The Shop shall pay all undisputed amounts when due; withholding an entire statement on account of a single disputed line is a default.
Taxes. Amounts stated are exclusive of applicable sales and use taxes, which are added at checkout and are the Shop's responsibility. A Shop claiming exemption must provide a valid, current exemption certificate before the exemption is applied; the Shop is responsible for the accuracy of any certificate it provides and for any tax, interest, or penalty resulting from an invalid one.
Vehicle contents. The Shop is responsible for removing or securing the contents of every vehicle it asks us to move, and for advising the vehicle's owner to do so. Section 8 (Valuables and Personal Items) applies in full, and the categorical exclusion of claims for personal property applies to Shop-requested tows without exception.
Cancellation. Cancelling a tow after a driver has accepted bills the hook fee to the Shop's account. A wasted trip — including a vehicle that is inaccessible, or keys unavailable where required — may likewise bill the hook fee.
No assignment. A Shop may not assign or transfer its account, or any rights or obligations under these Terms, without ZeroTow's prior written consent, including by merger, sale of substantially all assets, or change of control. Any purported assignment without consent is void.
Termination. Either party may close a Shop account on thirty (30) days' written notice. ZeroTow may suspend or close an account immediately for non-payment, for breach of these Terms, or where it reasonably believes a vehicle has been presented for transport without the owner's authority. Closure does not affect amounts already owed, which become immediately due.
Entire agreement for Shop accounts. The account agreement accepted by a Shop administrator within the ZeroTow for Shops portal, the per-job acknowledgment accepted by each user on each tow, and these Terms together form the agreement between ZeroTow and the Shop. Acceptance of the in-portal account agreement constitutes acceptance of these Terms, including the indemnity in Section 13 and the binding arbitration provision in Section 18.
Independent Contractor Status. Drivers using the Service are independent contractors and are NOT employees, agents (actual, apparent, or ostensible), partners, joint venturers, or franchisees of ZeroTow. Drivers control the manner and means of performing each tow, supply their own truck and equipment, choose which jobs to accept and reject, set their own working hours, and may simultaneously provide tow services through other platforms. Nothing in this Agreement creates an employment, agency, or partnership relationship between ZeroTow and any driver.
Insurance Requirements. Drivers must maintain at all times: (a) commercial automobile liability insurance with combined single limits of not less than $1,000,000 per occurrence; (b) garage-keepers / on-hook coverage of not less than $75,000 per vehicle in transit; and (c) any additional coverage required by the laws of the state(s) in which the driver operates. Drivers must name ZeroTow, LLC, 1395 Brickell Avenue, Suite 800, Miami, FL 33131 as an additional insured and certificate holder, and must provide thirty (30) days' written notice of any cancellation, non-renewal, or material change in coverage. Operating without active coverage is grounds for immediate deactivation and may result in legal action.
Credentialing & Background Checks. Drivers must maintain a valid commercial driver's license appropriate to the equipment operated, current vehicle registration, and DOT compliance. By accepting these Terms, driver-applicants consent to: (i) criminal background screening; (ii) motor vehicle record (MVR) screening; (iii) identity verification; and (iv) periodic re-screening at intervals selected by ZeroTow (typically annual). Screening is conducted by third-party consumer reporting agencies as defined in the federal Fair Credit Reporting Act (FCRA). Drivers will receive a separate FCRA disclosure and signed authorization at the time of application and at each re-screening. A copy of the FCRA Summary of Rights is available at /legal/fcra-rights.html. Any credential lapse — including expired CDL, expired insurance, expired registration, or DOT decertification — triggers automatic deactivation until the lapse is cured.
Compensation, Payouts & Tax Reporting. Drivers keep 100% of the mileage fare at every band, 100% of any minimum-charge uplift, and 100% of the emergency surcharge. ZeroTow retains the hook fee (currently $49.00) per completed job and takes no percentage of mileage. Payouts are processed weekly via Stripe Connect; drivers must complete Stripe Connect onboarding to receive funds. ZeroTow will issue an IRS Form 1099-NEC (or successor form) annually to any driver who meets the applicable reporting threshold, and you consent to ZeroTow sharing your earnings, tax identification number, and address with the U.S. Internal Revenue Service, the appropriate state taxing authority, and any successor agency, as required by law. Drivers are solely responsible for federal and state income tax, self-employment tax, vehicle expenses, fuel, tolls, business licensing, and any local permits.
Vehicle Inspection. Drivers must conduct an 8-zone photo inspection of every vehicle before loading and obtain the customer's digital signature (or in-app acknowledgment if the customer is not present). Skipping the inspection invalidates the job, forfeits payout, and may result in deactivation. By using the Service, drivers consent to ZeroTow's use of all inspection photos, customer signatures, in-app chat messages, and call metadata as evidence in claims, disputes, regulatory inquiries, and legal proceedings.
Authority to Refuse Service. Drivers have unconditional authority to refuse any job they reasonably believe to be unsafe, unlawful, or beyond the rated capacity of their equipment, including but not limited to: vehicles containing prohibited cargo or hazardous materials (Section 5 above), vehicles exceeding equipment capacity, scenes presenting unreasonable safety risk, and customers exhibiting impairment or hostile behavior. Lawful refusal under this paragraph is not grounds for deactivation.
Fraud & Anti-Spoofing. The following conduct constitutes fraud and is grounds for immediate deactivation without notice and forfeiture of all pending earnings: (a) use of GPS or location spoofing tools, mock-location apps, jailbroken or rooted devices, or any other technology that misrepresents location; (b) ghost arrivals or falsified "on scene" status; (c) staged or falsified inspections; (d) off-platform solicitation of ZeroTow customers; (e) accepting payment off-platform; (f) collusion with customers to generate fraudulent charges or claims; (g) any falsification of identity, credentials, or insurance documents.
Two-Track Deactivation Policy. ZeroTow may suspend or terminate driver access under either of two procedures:
Performance standards: maintain a 4.0+ rating average, accept jobs within sixty (60) seconds when online, complete accepted jobs, follow all platform guidelines, and treat customers professionally.
Per-Job Acceptance. By tapping "Accept Job" on any tow request, the driver commits to completing the tow from pickup to drop-off as described. Failure to complete an accepted job without lawful refusal may result in a hold on pending funds, deduction of any customer chargeback from the driver's balance, a non-compliance flag on the driver's profile, and — for repeated non-completion — deactivation.
IMPORTANT: Before your vehicle is loaded for transport, you are solely responsible for removing all valuables, electronics, cash, firearms and ammunition, prescription medications, personal documents (including vehicle title, registration, insurance cards, passports, government identification), keys, garage door openers, gate codes, and any items of sentimental or monetary value.
ZeroTow and its independent tow and carrier operators are NOT responsible for any items left in the vehicle that go missing, are damaged, stolen, or lost during transport. No claims will be accepted for lost personal items or valuables left in the vehicle, and any such claim is expressly excluded from the liability cap in Section 10 by being categorically barred.
Photo-at-Hookup as Inventory of Record. The pre-hook 8-zone photo inspection captured at pickup is the conclusive inventory of record for the condition of the vehicle and any visible contents at the time of pickup. Any item not visible in the pickup photos, or any condition not documented in the pickup photos, is conclusively presumed not to have existed at pickup for purposes of any subsequent claim. Customers are responsible for ensuring that any item they intend to leave in the vehicle is clearly visible in the inspection photos. Photographing an item does not create a duty of care over it.
By requesting a tow or long-distance transport through ZeroTow, you acknowledge and accept that:
Every tow includes a mandatory pre-hook inspection. The Driver will photograph your vehicle from 8 angles, record the odometer reading, and obtain your digital signature before loading. This documentation protects both parties and is used for claims resolution.
If you believe your vehicle was damaged during a tow, you may file a claim through the app within 72 hours of delivery. Claims must include photos and a description of the damage. Our claims team will review all available evidence including inspection photos, GPS data, and trip details. We aim to resolve claims within 48 hours.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. ZeroTow expressly disclaims all implied warranties, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Without limiting the foregoing, ZeroTow does not warrant: that a Driver will be available at any given time or in any given place; that any estimated arrival, pickup, or delivery time will be met; that the Service will be uninterrupted, timely, secure, or error-free; that location, mapping, or distance data supplied by third parties will be accurate; or that any Driver's work will be performed to any particular standard. Drivers are independent contractors and ZeroTow makes no representation or warranty as to the quality, safety, or legality of the towing services any Driver performs. Estimated times shown in the app are estimates only and are not a promise of performance.
ZeroTow verifies, at the time of a Driver's approval and on renewal, that the Driver has supplied a licence, insurance certificate, and tow permit, and suspends a Driver's access when a document on file lapses. ZeroTow is not an insurer, does not guarantee that any policy is in force or will respond to a given claim, and does not undertake to inspect any Driver's equipment.
Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions the exclusions above apply to the fullest extent permitted by law.
ZeroTow is a technology platform that connects customers with independent tow truck operators. ZeroTow is not responsible for the actions, errors, or omissions of Drivers. To the maximum extent permitted by law, ZeroTow's liability is limited to the amount paid for the specific tow service in question.
No indirect or consequential damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZEROTOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, whether based in contract, tort, negligence, strict liability, or any other theory, and whether or not ZeroTow has been advised of the possibility of such damages. This exclusion applies to, without limitation: missed appointments, flights, or deliveries; lost wages or business interruption; the cost of alternative transport or a rental vehicle; and any loss arising from a delay in dispatch, arrival, or delivery.
Aggregate cap. ZeroTow's total aggregate liability to you for all claims arising out of or relating to a given tow shall not exceed the amount you actually paid ZeroTow for that tow. ZeroTow's total aggregate liability for all other claims shall not exceed the greater of one hundred dollars ($100) or the amounts you paid ZeroTow in the six (6) months preceding the event giving rise to the claim.
The limitations in this Section apply even if a limited remedy fails of its essential purpose, and they allocate risk between the parties in a way reflected in the price of the Service. Nothing in this Section limits any liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or fraud, or any liability for death or personal injury caused by ZeroTow's own negligence. Some jurisdictions do not allow certain limitations; in those jurisdictions the limitations apply to the fullest extent permitted.
See also Section 4 (Account Security & Credentials), which governs responsibility for activity performed using your account credentials and for unauthorized access resulting from unsafeguarded or shared credentials.
You agree to indemnify, defend, and hold harmless ZeroTow, LLC and its officers, directors, employees, and agents from and against any claim, demand, loss, liability, damage, fine, penalty, or expense (including reasonable attorneys' fees) brought by a third party and arising out of or relating to: (a) your breach of these Terms or of any representation or warranty you make in them; (b) your violation of any law or of the rights of any third party; (c) any vehicle you present for transport, including its contents, its condition, its lawful ownership, and your authority to have it moved; (d) any content or information you submit through the Service; or (e) your negligence or willful misconduct.
Shops. In addition to the above, a Shop agrees to indemnify, defend, and hold harmless ZeroTow from and against any claim brought by a vehicle's owner, lienholder, insurer, or lawful custodian arising out of or relating to a tow the Shop requested, including any claim that the vehicle was moved without proper authority, moved to the wrong destination, or moved without the owner's knowledge. This obligation is independent of, and not limited by, Section 12.
Drivers. The indemnity given by independent operators is set out in Section 7 (Driver Terms) and in the Driver Agreement, and is not limited by this Section.
ZeroTow will notify you of any claim for which it seeks indemnity and may, at its own expense, participate in the defense with counsel of its choosing. You may not settle any claim in a way that imposes an obligation or admission on ZeroTow without its prior written consent.
You agree not to:
Zero tolerance for abusive users and objectionable conduct. ZeroTow has no tolerance for objectionable content or abusive behavior. If you experience or witness harassment, threats, unsafe conduct, fraud, or other objectionable behavior from another user, you may report that user directly in the app or fleet portal (Profile / Settings → Report a user), or by emailing info@zerotow.com. We review every report and, where a violation is found, will take appropriate action — which may include warning, suspending, or permanently removing the user — and we will act on reports of abusive users, typically within 24 hours. Filing a knowingly false report is itself a violation of these Terms.
The ZeroTow name, logo, and all related marks, designs, and content are the property of ZeroTow, LLC. You may not use, reproduce, or distribute any ZeroTow intellectual property without written permission.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.
We may suspend or terminate your account at any time for violation of these Terms or for any reason at our discretion. You may delete your account at any time directly in the app or fleet portal (Profile / Settings → Delete Account), or by emailing info@zerotow.com. When you delete your account, we disable it, sign you out, and remove your login credentials and saved payment methods; as permitted by law and described in our Privacy Policy, we retain a limited, access-restricted set of records (principally prior trip history) to defend legal claims and meet tax and regulatory obligations for the applicable retention period, after which they are permanently purged.
Governing law. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.
Binding individual arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat of arbitration is Miami-Dade County, Florida. Judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver. You and ZeroTow each agree to bring claims only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, mass, coordinated, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims, and may not preside over any form of representative or class proceeding.
Carve-outs. Notwithstanding the foregoing, either party may: (a) bring a qualifying claim in small-claims court located in Miami-Dade County, Florida; (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information; and (c) pursue any remedy that may not be waived under applicable law (including, where applicable, claims under the California Private Attorneys General Act).
30-day opt-out for customers. If you are a customer and you do not wish to be bound by the arbitration and class-action-waiver provisions of this Section 18, you may opt out by sending written notice to info@zerotow.com within 30 days of first accepting these Terms. Your notice must include your full name, the phone number on your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms, and will not affect your ability to use the Service in any way.
30-day opt-out for operators. If you are an independent tow operator and you do not wish to be bound by the arbitration and class-action-waiver provisions of this Section 18, you may opt out by sending written notice to info@zerotow.com within 30 days of first accepting the Driver Agreement. Your notice must include your full name, phone number, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provisions of these Terms or your ability to use the Service.
Jury trial waiver. To the maximum extent permitted by law, both parties waive any right to a trial by jury.
We may update these Terms from time to time. For non-material changes, we will post the updated Terms with a new "Last updated" date. For material changes — including changes to fees, the dispute-resolution provisions of Section 18, or the scope of services — we will provide at least 30 days' advance notice via email to the address associated with your account before the changes take effect. Your continued use of the Service after the effective date of any change constitutes acceptance of the updated Terms.
ZeroTow shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, hurricanes, severe weather, wildfires, public-health emergencies, governmental restrictions, civil unrest, network failures, third-party outages, or telecommunications disruptions. We do not raise prices during a declared emergency. When a state of emergency is declared by federal, state, or local authority for an area we serve, ZeroTow freezes pricing for that area: the emergency surcharge and any demand-based surge multiplier are both set to zero for the duration, and the price you are quoted is calculated from our standard hook fee and per-mile rate. This is enforced in our pricing system, not left to discretion. During such an event ZeroTow may still extend response time estimates, prioritize public-safety and life-safety jobs, and refuse or reroute service requests for operator or customer safety. Operators retain the right to refuse any job they believe unsafe in their professional judgment.
For questions about these Terms, contact us at:
ZeroTow, LLC
1395 Brickell Avenue, Suite 800
Miami, FL 33131
Email: info@zerotow.com
Phone: (844) 937-6869
Website: zerotow.com