We're a South Florida towing platform. Real people answer — here's how to reach them.
You can also reach support from inside the app: Help in the bottom bar.
How is the price calculated?
A flat hook fee plus mileage, based on the real driving distance between pickup and drop-off. You see the full estimate before you confirm, and that's what you pay — there's no surge pricing and no fuel surcharge.
When is my card charged?
When you book, we place an authorization hold — a reservation of funds, not a charge. The payment is captured only after your vehicle is delivered.
Can I schedule a tow in advance?
Yes, up to 7 days ahead. Cancelling is free until 2 hours before the scheduled pickup. Inside that window, if a driver has already reserved the slot, the hook fee applies.
What happens if my driver cancels?
Your booking stays active. We immediately offer the job to other nearby drivers and notify you. You can also pick a new time or cancel at no charge.
What is the 8-zone inspection?
Before your vehicle is loaded, the driver photographs it from eight angles. The report is saved to your trip history so the vehicle's condition at pickup is never in dispute.
Something was damaged. What do I do?
Open the app, go to Help → File Claim, or email info@zerotow.com. Claims are reviewed against the inspection photos, and we'll respond within 24 hours.
In the ZeroTow app: open Settings → scroll to the bottom → Delete My Account, then confirm. Finish or cancel any active tow first.
What is deleted straight away: your account is closed and you are signed out everywhere, your login and saved payment methods are removed, and your profile is anonymized.
What is kept, and for how long: a limited, access-restricted record of past tows and your identity, kept only to handle legal claims and meet tax obligations, generally for up to 7 years. It is then permanently deleted. Full details are in our Privacy Policy.
If you can't access the app, email info@zerotow.com from the address on your account and we'll delete it for you, within 45 days.
Notifications: Settings → Notifications lets you control push, email, and SMS separately. To stop SMS entirely, reply STOP to any ZeroTow text.
Independent operators choose their own jobs, see the payout before accepting, and get a monthly statement of what they earned. Apply in the app under Drive With Us, or email info@zerotow.com.
Miami-Dade and Broward counties, Florida.